BetMaze Terms and Conditions

Welcome to BetMaze. These Terms and Conditions govern your use of our website, our mobile applications and all services we provide at BetMaze. By registering an account with us, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of this document, you must not use our services.

Who We Are

BetMaze is operated by ProgressPlay Ltd, a company registered in Malta under company number C58305, with its registered office at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians STJ3154, Malta. We are licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/231/2012, issued on 16 April 2013, and we hold a remote gambling licence with the UK Gambling Commission under account number 39335. Transactions on our platform are processed by Babaloo Limited, of 5 Secretary's Lane, Gibraltar GX11 1AA, and may appear on your bank or card statement as ProgressPlay Limited, Babaloo Limited or Babaloo CASHOO.EU. Instant bank payments are processed through Truelayer Limited.

Eligibility and Account Registration

To use our services, you must be at least 18 years old and legally permitted to gamble under the laws of your country of residence. We serve players in the United Kingdom as our primary market, and we also welcome players from various other jurisdictions, though separate withdrawal minimums, processing timeframes and payment options apply to non-UK players.

When you create an account with us, we require accurate and complete personal information. You are responsible for keeping your login details confidential, and you agree to notify us immediately of any unauthorised use of your account. We reserve the right to request identity verification documents at any time, and we may suspend your account until this verification is completed to our satisfaction.

• You must only hold one account with us at any given time
• You must provide truthful registration information
• You must not allow any other person to access or use your account
• We may close or suspend accounts found to be in breach of these conditions

Restricted Territories

We do not accept players from jurisdictions where online gambling is prohibited by local law. For the purposes of these terms, any jurisdiction other than the United Kingdom is treated as a Restricted Territory unless otherwise agreed, and non-UK players are served under separate rules applicable to their region. We do not accept registrations from individuals who are self-excluded through GAMSTOP or any equivalent self-exclusion scheme operating elsewhere within our network. If we discover that you have registered from a restricted or self-excluded status, we reserve the right to close your account and void any winnings.

Deposits and Payment Methods

We accept a range of deposit methods including Visa and Mastercard debit cards, Apple Pay, PayPal (for UK and Ireland players), PayViaPhone, Instant Bank Payments, Paysafecard, Payz, Skrill, Neteller, and Neosurf. For eligible non-UK players, we also accept cryptocurrency deposits including BTC, ETH, USDC, TRX and SOL. Please note that credit cards cannot be used for deposits by players in the UK and Ireland, and PayViaPhone deposits incur a 15% processing fee.

Minimum deposit amounts are £10/€10/$10/CAD10/NZD10, or JPY1,000/INR1,000, though some methods carry different minimums as set out on our cashier page. We process deposits instantly in most cases, though certain methods may take longer depending on your provider.

Withdrawals

We set a minimum withdrawal of £5 for UK players (lower amounts may be requested manually through our support team) and €20 for non-UK players. Wire transfer withdrawals require a minimum of £50/$50/€50, while most other methods require a minimum of £2.50/$2.50/€2.50. We apply a 1% processing fee, capped at £3 per withdrawal, and we charge a £5 monthly fee on accounts that remain dormant for 12 consecutive months.

We generally review and process withdrawal requests within 1 business day for UK players and within 3 business days for non-UK players. Verification of your identity documents may take up to 3 working days from the point we receive them. Once processed, funds are typically returned to you via Skrill, Neteller or Instant Bank Payment within 1 business day; via Payz, Apple Pay or Paysafecard within 3 business days; and via debit card or PayPal within 3-7 business days. We return funds to the same method you used to deposit wherever possible, and we do not permit withdrawals via PayViaPhone or Neosurf. Please note that Mastercard withdrawals are not supported due to issuer restrictions, and Visa withdrawals may be unavailable in certain countries.

Bonuses and Promotions

We offer a range of promotions, including our welcome bonus of a 100% match up to £50 plus 20 Free Spins on selected slots, available on your first qualifying deposit of at least £10. Bonus funds and related winnings are subject to a 10x wagering requirement before withdrawal, with contribution rates varying by game type. We also run our Rewards Programme, which is open to every player and allows you to earn points through Missions, unlock Levels and Badges, and redeem points in our Rewards Store for free spins, bonus funds and cashback.

All promotions are governed by the specific terms published alongside each offer, and by our standing bonus rules, which include a 10x wagering requirement on money bonuses within 30 days, a 10x requirement on free spins within 7 days capped at £20, and a 1x requirement on free bets within 7 days capped at £200. We reserve the right to void any active or pending bonus if you submit a withdrawal request, and deposits made via Skrill or Neteller do not qualify for our promotional offers. We limit registration and welcome bonuses across our network of casino brands, and we may withhold bonus winnings if we determine that a promotion has been abused.

Responsible Gambling

We take our responsibility to protect players seriously. We provide tools that allow you to set deposit limits, wagering limits, session reminders and time-outs, and we support self-exclusion requests through our support team and through GAMSTOP. If you feel your gambling is becoming a concern, we encourage you to contact us so we can discuss the options available to you.

Our Liability

We do our best to ensure that our platform operates without interruption, but we do not guarantee uninterrupted or error-free access to our services. We are not liable for losses arising from circumstances beyond our reasonable control, including technical failures, third-party payment processing delays, or internet connectivity issues. We reserve the right to void any bets or winnings resulting from a technical error, software malfunction or obvious pricing mistake.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, our regulatory obligations or industry practice. We will post any updates on this page, and your continued use of our services after such changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

Governing Law and Complaints

These terms are governed by the laws of Malta and, where applicable to UK players, the laws of England and Wales in accordance with our UK Gambling Commission licence. If you have a complaint, please contact our support team first via LiveChat, email or our Help Centre. Unresolved complaints from UK players may be escalated in line with the Gambling Commission's complaints procedure.

Contact Us

If you have any questions about these Terms and Conditions, please reach out to us through our LiveChat service, available 24/7, or by emailing customersupport@instantgamesupport.com. For complaints, you may write to complaints@instantgamesupport.com, and for matters relating to your player relationship, you can contact playerrelationship@instantgamessupport.com.