Responsible Gaming at BetMaze
We at BetMaze believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or emotional harm. As a licensed operator under the Malta Gaming Authority (MGA/B2C/231/2012) and the UK Gambling Commission, we take our responsibility toward every player seriously at BetMaze Casino. This page explains the tools, safeguards and support we provide to help you stay in control while playing on our platform.
Our Commitment to Safer Gambling
We are committed to promoting a safe and transparent gaming environment across our desktop site, mobile site, and our iOS and Android apps. Our approach to responsible gaming is built into every part of our service, from the way we design our games to the way our customer support team interacts with you. We continually review our policies to ensure they meet the standards set by our regulators and reflect best practice in player protection.
We want gambling to remain fun, which is why we encourage you to view it as entertainment with a cost, rather than a way to make money. If at any point playing at BetMaze stops feeling enjoyable, we strongly encourage you to make use of the tools described below or reach out to our support team for guidance.
Tools to Help You Stay in Control
We provide a range of account settings that allow you to manage your gambling activity in a way that suits your personal circumstances. You can access all of these tools directly through your account dashboard, and our support team is available 24/7 via LiveChat to help you set them up.
Deposit Limits
We allow you to set daily, weekly or monthly deposit limits on your account at any time. If you wish to lower your limit, the change will take effect immediately. If you request an increase, we will apply a cooling-off period before the new limit becomes active, giving you time to reconsider the decision.
Loss and Wager Limits
In addition to deposit limits, we offer the option to set loss limits and wager limits over a period of your choosing. These limits are designed to help you track and cap the amount you spend on our slots, table games, live casino products and sports betting markets.
Time-Outs
If you feel you need a short break from gambling, we allow you to activate a time-out on your account for a period ranging from 24 hours up to six weeks. During this period, you will not be able to log in, deposit, or place any bets on our platform.
Reality Checks
We provide reality check notifications that appear during your gaming session at intervals you select. These pop-ups display how long you have been playing and give you the option to continue or log out, helping you stay aware of the time you are spending with us.
Self-Exclusion
If you feel that gambling is negatively affecting your life, we offer a self-exclusion option that can be set for a minimum of six months, up to a period of your choosing. During self-exclusion, we will close your account, remove you from marketing communications, and prevent you from opening a new account with us. UK players may also register with GAMSTOP, the national self-exclusion scheme, which will block access to all UK-licensed gambling websites, including ours. We check the GAMSTOP register and will not permit registered individuals to hold an account with us.
Recognising the Signs of Problem Gambling
We want you to be able to identify the warning signs of harmful gambling behaviour early. You may want to consider whether you:
- Spend more time or money gambling than you originally intended
- Chase losses by depositing additional funds to try to win back what you have lost
- Neglect work, relationships or other responsibilities because of your gambling
- Borrow money or sell possessions to fund your gambling activity
- Feel anxious, irritable or preoccupied with thoughts about gambling
- Have lied to family or friends about the extent of your gambling
If any of these apply to you, we encourage you to use our self-exclusion tools or contact one of the independent support organisations listed below.
Protecting Minors
We only accept players who are at least 18 years old, and we take age verification extremely seriously. We require identity and age verification documents as part of our standard checks, which must be completed before you can make a withdrawal. If we discover that an account belongs to a minor, we will immediately close the account, void any winnings, and return any deposited funds where legally permitted.
We also recommend that parents and guardians install parental control software on any device that may be used to access our services. Free filtering tools such as Net Nanny, CyberPatrol and Gamban can help prevent minors from accessing gambling websites, including the BetMaze casino app and BetMaze Casino login pages.
Support Organisations
We work alongside independent organisations that provide free, confidential advice and support to anyone affected by problem gambling. If you need help, we recommend contacting:
- GamCare – national helpline and support services for problem gambling
- BeGambleAware – information, advice and free treatment for gambling harm
- Gamblers Anonymous – peer support meetings for people affected by gambling
- GAMSTOP – the UK's national online self-exclusion scheme
We do not charge for accessing these services, and speaking with any of these organisations does not affect your relationship with us in any way.
Account Verification and Fair Play
We require full identity verification before processing withdrawals, in line with our licensing obligations under the Malta Gaming Authority and the UK Gambling Commission. This process typically takes up to three working days from the moment we receive your documents. We believe that strong verification procedures not only protect the integrity of our platform but also form an important part of our responsible gaming framework, helping us confirm that every account holder is of legal age and playing under their own identity.
Getting in Touch
Our customer support team is available around the clock through LiveChat, and you can also reach us by email or through our Help Centre, available in English, Finnish, French, Japanese and Spanish. If you have any questions about our responsible gaming tools, or if you would like assistance setting limits, taking a break, or self-excluding, we are here to help every step of the way.
We at BetMaze remain dedicated to fostering a safe, transparent and enjoyable gaming environment. Our goal is for every player to feel confident that they are in control of their experience, and we will continue to invest in the tools, technology and support needed to make that possible. We also encourage you to explore our BetMaze Casino bonus offers responsibly, always within the limits you have set for yourself.
Content updated: September 22, 2026