BetMaze Privacy Policy

At BetMaze, we are committed to protecting your privacy and handling your personal data responsibly. This BetMaze Casino Privacy Policy explains what information we collect, how we use it, and the rights you have when you play with us. BetMaze is operated by ProgressPlay Ltd, licensed and regulated by the Malta Gaming Authority (MGA/B2C/231/2012) and the UK Gambling Commission (account number 39335). By registering an account and using our services, you agree to the practices described below.

Information We Collect

We collect several categories of personal data to provide you with a safe and enjoyable gaming experience. When you create an account, we gather your name, date of birth, address, email address, phone number, and payment details. We also collect information about your gaming activity, including your deposits, withdrawals, bets, wins, and bonus usage, so that we can manage your account and comply with our regulatory obligations.

• We collect identity verification documents to confirm your age and identity, as required under our licensing conditions.
• We record your transaction history, including deposits made through Visa, Mastercard, PayPal, Skrill, Neteller, Payz, Apple Pay, Paysafecard, Instant Bank Payment, and, for non-UK players, cryptocurrency such as BTC, ETH, USDC, TRX, and SOL.
• We track your device information, IP address, browser type, and geolocation data to ensure compliance with jurisdictional restrictions.
• We gather communication records when you contact our customer support team via live chat, email, or our contact form.

How We Use Your Information

We use your personal data for a range of legitimate purposes connected to operating BetMaze Casino. Our use of your information is grounded in our contractual relationship with you, our legal obligations as a licensed operator, and our legitimate business interests.

• We use your data to verify your identity and age, and to prevent underage or fraudulent registrations.
• We process your payment information to handle deposits and withdrawals securely, including transactions processed by Babaloo Limited and instant bank payments run through Truelayer Limited.
• We analyse your gaming activity to detect suspicious behaviour, prevent money laundering, and support responsible gambling measures.
• We use your contact details to send you account notifications, promotional offers, and updates about our Rewards Programme, unless you have opted out of marketing communications.
• We retain records to comply with anti-money laundering laws and reporting requirements imposed by the Malta Gaming Authority and the UK Gambling Commission.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and mobile app. Our cookies allow us to remember your preferences, keep you logged in, and understand how you interact with our games and promotions. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with selected partners and service providers who help us operate BetMaze Casino effectively and lawfully.

• We share payment data with Babaloo Limited and Truelayer Limited to process your transactions securely; your statements may show charges from ProgressPlay Limited, Babaloo Limited, or Babaloo CASHOO.EU.
• We disclose information to regulatory authorities, including the Malta Gaming Authority and the UK Gambling Commission, as required by law.
• We share data with GAMSTOP and equivalent self-exclusion networks to prevent excluded players from accessing our services.
• We may share information with game providers such as NetEnt, Pragmatic Play, Evolution Gaming, and Playtech to deliver our slots, live casino games, and other titles.
• We disclose information when required by law enforcement, courts, or other governmental bodies.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our systems use encryption and secure servers to safeguard your account details and financial transactions. While we work hard to protect your information, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our legal and regulatory obligations. Following account closure, we may continue to store certain records for a period required by gaming and anti-money laundering regulations, typically up to five years or longer where mandated by applicable law.

Your Rights

We recognise your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Maltese Data Protection Act. You have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct any inaccurate or incomplete information.
• Request that we erase your data, subject to our legal retention obligations.
• Object to or restrict certain types of processing, including direct marketing.
• Request a copy of your data in a portable format.
• Withdraw your consent to marketing communications at any time.

To exercise any of these rights, you can contact our support team, and we will respond within the timeframes required by law.

Responsible Gambling and Self-Exclusion

We support responsible gambling and use your data to identify patterns that may indicate problem gambling behaviour. If you choose to self-exclude or register with GAMSTOP, we will use your information to ensure you are barred from accessing our services across the wider network, in line with our regulatory obligations.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we discover that a minor has created an account with BetMaze, we will close the account immediately and take steps to delete the associated data.

International Data Transfers

As we operate from Malta and work with partners in Gibraltar and other jurisdictions, your personal data may be transferred outside your country of residence. We ensure that any such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we collect, use, or protect your personal data, please contact our support team. You can reach us at customersupport@instantgamesupport.com for general enquiries, complaints@instantgamesupport.com for complaints, or playerrelationship@instantgamessupport.com for account-related matters. Our Help Centre and live chat, available 24/7, are also here to assist you with any privacy-related concerns.